The applicant will be responsible to execute the following key operational aspects of INTECH’s O&M Business (in the assigned region/territories) but not limited to: 

Customer & Stakeholder Management

• Regular customer correspondence to enhance company, team, and process visibility and to resolve day-to-day operational matters for smooth service execution.
• Ensure close coordination with O&M Management, Regional Directors, Country Managers & Operation Leads and support them in achieving their O&M-specific goals and targets.

Contract Management

• Monitor and plan to mitigate risks involved in O&M business continuity and services delivery.
• Customer Sensitization / Job-Related Briefings to O&M Resources
• Ensure full compliance, site coverage, and maintain a delivery capacity of the assigned O&M Contracts
• End-to-End Operational execution of O&M Contracts
• Lead and manage commercial obligation & related activities of the contract through coordination with Customer / Financial Accounts / Management.
• Profit & Loss review, expenses / Site reviews & approvals, costings/budgeting support
• Attend internal audits and support in compliance to internal processes as per QHSE guidelines.

HRM

• Grievance Reporting, Logging & Handling Framework
• Feedback and Evaluations of O&M Resources
• Talent Hunting, Bench Management and Acquisition
• Develop a succession plan for the most critical positions in the team

HRD

• Benchmarking of the team against the Competency Framework and gap assessment
• Training needs assessment based on customer feedback and performs a gap assessment
• Develop and execute the Training & Development Plan of the team members based on internal and customer gap assessment

HSE

• Record and manage HSE requirement and compliance of each contract / customer / site
• Develop and execute an annual HSE compliance plan for to company with safety training, PPEs, and other relevant HSE needs of the customer

Nationalization:

• Develop and execute a Nationalization program based on each contract/customer’s KPI's
• Talent Hunting, Bench Management, and Acquisition of Nationals